To stay competitive in the hospitality industry and meet evolving guest expectations, hotels must integrate multiple technologies into a cohesive solution. However, this can be challenging for hotel operators due to historical reluctance to adopt technological advancements. As a result, hotels often implement solutions independently, leading to operational inefficiencies.
During an Experts Talk roundtable conversation in preparation for AAHOACON 2024, Jennifer Suski, Director of Business Development at HotelKey, discussed common issues faced by hotel operators when trying to streamline multiple technologies. The main challenge lies in consolidating these disparate technologies into a unified system that is easier to manage and enhances operational efficiency. In order to achieve this, hotels need cost-saving measures that offer both efficiency and affordability.
Effective change management strategies are also necessary for effective implementation of streamlined technology solutions. Hotels must prioritize staff buy-in as they navigate the complexities of modern hospitality management. Jennifer Suski emphasized the importance of finding solutions that improve efficiency, reduce costs, and ensure staff buy-in.