In recent years, the “First Call” program has been making a significant impact in Cuyahoga County by providing mental health support to individuals in crisis situations. Initially launched in Shaker Heights, Ohio, the program has now expanded to include four additional cities: South Euclid, University Heights, Cleveland Heights, and Richmond Heights.
The success of the program lies in its ability to connect individuals with mental health professionals who can provide assistance during emergencies. Annette Amistadi, a social worker involved in the program in Shaker Heights, emphasizes the importance of having the right personnel respond to emergency situations.
The “First Call” program’s main goal is to ensure that individuals in need of mental health support receive prompt assistance from trained professionals. The process involves assessing the scene’s safety followed by providing ongoing care options for the individual. Last year, Shaker Heights received 645 referrals for the program, highlighting its need for expansion into other cities.
Cleveland Heights Mayor Kahlil Seren recognizes the importance of mental health services and has expressed his support for the program’s expansion into his city. To cover the expanded area, four new mental health professionals and three peer support workers will be added. The program is set to launch in all four cities by early summer, further extending its reach and impact across Cuyahoga County.
Overall, the “First Call” program is an excellent example of how communities can come together to provide essential services to those in need during critical moments. With continued support from local leaders and dedicated professionals like Annette Amistadi, this program will continue to make a difference in people’s lives for years to come.