• Wed. Feb 21st, 2024

Vodafone Announces Unilateral Contract Remodulations with Increased Rates – Customers Have the Right to Withdraw without Penalty


Feb 12, 2024
Vodafone raises prices for landline services

Vodafone has announced new unilateral remodulations for some fixed line contracts on its official website. While the specific offers subject to remodulation have not been specified, it is clear that monthly rates will increase by 2 to 3 additional euros. The company attributes these changes to the need to continue investing in the network and effectively respond to new traffic needs.

Customers whose contracts will be subject to unilateral remodulation have the option to not accept the changes and withdraw from the contract without incurring additional costs. The only condition is that the cancellation must be communicated within 60 days from receiving Vodafone’s communication. According to the operator, customers who see their rates increase will receive a communication included in the invoice with a minimum 60-day withdrawal period.

Vodafone customers can exercise their right of withdrawal through various channels, including the official Vodafone website, physical stores, sending a registered letter with return receipt to the Vodafone Customer Service address, sending a PEC to customerservice@vodafone.pec.it or by calling 190 and specifying the reason for withdrawal.

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