Fintech Leaders: OneFamily Chief Transformation Officer Steve Ferrari Drives Innovation in Financial Services with AI and Gen AI

OneFamily is a leading financial services company based in Brighton that has been providing trusted financial products for children and adults for nearly 50 years. The company offers a diverse range of products, including ISAs, lifetime ISAs, junior ISAs, bonds, lifetime mortgages, and over 50s life cover. Additionally, OneFamily provides life insurance and critical illness cover under the Beagle Street brand. With a market share of over 25%, OneFamily is also the largest child trust fund provider in the UK.

Steve Ferrari, the Chief Transformation Officer at OneFamily, leads the company’s technology and IT change projects. Steve joined OneFamily in 2013 and has since implemented strategies to enhance the customer experience for both customers and colleagues. His focus is on leveraging technology to improve efficiency within the business while keeping an eye on future advancements in AI and gen AI.

Steve expressed his excitement about working in technology within the financial services industry. His goal is to develop a strategy that enables OneFamily to harness these new technologies to benefit customers and simplify their lives. As he continues to drive innovation at OneFamily, Steve remains committed to delivering exceptional service to both current and future customers.

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