Deloitte-MHI Survey Reveals Importance of Human Involvement in Technology-Driven Supply Chain Adoption

Wanda Johnson, a supply chain technology fellow with Deloitte Consulting LLP, recently presented the findings of the firm’s annual industry survey, conducted in collaboration with MHI, regarding the adoption of technology in the supply chain. The study, which involved around 1,500 executives, takes a “human-centric, technology-driven” approach to the topic. Johnson emphasizes the importance of keeping humans involved in the decision-making process, no matter how advanced the technology becomes.

The report is now in its 10th year and aimed to address major issues that have emerged over the past decade. The focus was on helping industry leaders and workers understand how trends are evolving and where the industry is heading. The report highlights change management as crucial for implementing new technologies effectively.

Robotics, automation, and artificial intelligence were identified as key themes in the survey. Generative AI was noted for its potential to enhance human capabilities and facilitate reskilling. However, Johnson warned against relying solely on AI-generated recommendations without careful review of data. It is essential for planners to keep a human element at all times when leveraging technology effectively in the supply chain.

In conclusion, Johnson emphasized that while technology can improve efficiency and productivity in the supply chain, it is important not to lose sight of human involvement. By taking a “human-centric” approach to technology adoption and implementation, businesses can ensure that their employees are prepared for change while maximizing their potential to innovate and succeed in today’s fast-paced marketplace.